Each year during spring quarter
the library asks students to give us their opinions about library resources and
services. Responses will be analyzed over the next few months to determine how well student needs are being met by
the library. The Library staff would
like to thank all of the students who participated in the survey and share with
you some of the responses, answering a few questions from the comments.
272 students (or 27% of enrollment) responded
to the 2012 survey. Survey questions
offer students the ability to both rank the library using a numerical ranking as
well as make a written comment to a question.
Examples of some of the numerical rankings include:
- 93% of students interact with the library staff when
they visit the library, asking for help on a wide range of questions
- 88% of students ranked the quality
of library service as Always Helpful
and Very Interested in helping when
asked a question
- 70% of students use the library’s database collection at least once each
week to help with their classes
Why
do you visit the library? Some student comments were:
Great place to learn
Check out books
Read and relax
Catch a nap
Other comments
include:
…no one else says hi to me
whenever I come in.
A frequent comment on each
year’s survey is regarding the lack of a greeting from the library staff when a
student enters the library. While staff
members are very interested in serving students, we strive to maintain a
studious atmosphere and don’t want to disturb users any more than necessary,
especially when we have a lot of users studying alone. This does not mean that
we don’t want to work with students. Please ask us questions whenever we can help!
Why don’t you provide textbooks?
The library does not have
textbooks in the collection for many reasons--they are expensive, highly prone
to theft even when they are not allowed to circulate, and quickly made
redundant by new editions. If they are allowed to circulate, they tend to be
checked out almost constantly, which leads to increasing demands to purchase
more copies. Unless a copy is purchased for each enrolled student, which is
simply not feasible, a few students will be pleased that they don’t have to buy
textbooks, but the vast majority will be disappointed and angry. This situation
doesn’t serve our mission, which is to provide the best possible service to as
many students as possible.
I would like to use electronic
resources, but I do not know how.
Provide more information on the
resources that are available and how to use them.
In addition to the material
physically in the library, the library offers database searching for journal
articles (many of which are full-text) by subject as well as electronic copies of
books. The list of these resources is available
on the library’s web
page along with tutorials
on how to get started. If you need a
particular type of resource or would like a quick demo on how to use the
databases, stop by the library desk anytime – we’d love to tell you more about
what you can find!
Too much "socializing"
& loud conversations going on with others "using" the library.
I am easily distracted and people socializing
in the library cause great distraction at times.
Have bigger library more space can
hardly move around.
The library offers many
services out of our space – computers & printing, study tables, browsing
for library books and DVDs, paperback book collection, magazine & journal research – just to name a few. During
certain times of the day things can get quite busy in the library. The library staff want to help each student
use our resources and asks everyone to respect their fellow students and behave
appropriately. If you are having problems, please talk with us
and let us know how we can help!
Thanks again to each
student that took the time to respond to our survey!!
Congratulations to the winner of our giveaway drawing,
Mr. Robert Arthur – winner of a $25 Sullivan Bookstore certificate.
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