Friday, May 28, 2010

2010 Student Survey Results

During weeks 6 and 7 Library on the Lexington campus conducted their 6th annual survey of the student body to determine how well student needs are being met by the library. 326 students took a few minutes to provide the library with feedback and thoughts on ways to improve service.

According to this year’s survey results, 99% of students rated the library as "Good" or "Excellent" overall. The following areas were also rated very highly by student participants in the survey:

  • 95% of respondents reported that the online library catalog provides clear and useful information.
  • 100% of respondents said that the library's website provides them with useful information.
  • 94% of respondents rated the quality of service provided by library personnel as "Usually helpful" or "Always helpful."
  • 99% of respondents reported that the library "Usually" or "Always" provides a welcoming environment in which they are comfortable asking for assistance.
  • 98% of respondents reported that the library is "Mostly adequate" or "Usually adequate" for meeting their research and information needs.

As well as ranking the library and its services, survey participants were invited to comment on their library experiences. Students added over 600 comments to their survey forms, emphasizing their opinions of the library:

  • everyone always seems happy to be there - even if I'm not.
  • Anytime there are problems w/computers or finding materials they are great!
  • great help! - wonderful, clean, organized environment
  • I like the library a lot. The people are really helpful to help me find the resources I need to get my research papers done
  • They have never let me down.
  • it's nice to know there is a database with the info I need organized somewhere
We appreciate each student that participated in the survey. During the upcoming year, constructive comments for improvement will be studied, with emphasis placed on:
  1. Maintaining a studious, welcoming atmosphere.
  2. Continuing to develop current, pertinent collections of both print and electronic resources.

Even though the survey is over, we always want to hear from the Sullivan community -- feel free to share your comments with the library by sending us an email at

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